Start your return process by visiting our [ Returns Portal ] on our website our cindystorey App or this link https://cindystorey.com/2406580276/account

We are now offering $10 flat rate return shipping labels on our returns portal. Returning one or four items no matter the weight of your return your label will only cost $10 which will be deducted from your store credit / exchange total. If you prefer to ship back to us providing your own label you can also select this option on our return portal along with in store returns. 

*If you have received a damaged or defective item, please Call Us at (337)534-7920 or Email Us at [email protected] and we will get this issue fixed right away. All Damaged items must be noted to us no later than 3 business days of receiving and checking over your item for damages for us to be able to take care of this damage with our supplier and in the proper manor.

WANTING TO MAKE AN EXCHANGE / GET A STORE CREDIT?

* PLEASE VISIT OUR RETURNS PORTAL UNDER OUR ELLE INFO TAB FOR PROPER RETURNS/EXCHANGES.

- WE OFFER STORE CREDITS / EXCHANGES WITHIN 14 DAYS FROM THE DATE THAT YOUR ORDER WAS RECEIVED IN THE MAIL. UNFORTUNATELY IF IT IS PAST YOUR 14 DAY PERIOD WE WILL NOT BE ABLE TO ACCEPT YOUR RETURN. PLEASE NOTE THAT ALL ORDERS WITH A DISCOUNT CODE GREATER THAN 30% OFF WILL BE A FINAL SALE, WHICH CANNOT BE EXCHANGED / OFFERED A STORE CREDIT. 

IN STORE PICKUP EXCHANGE/STORE CREDIT DEADLINE IS 14 DAYS FROM THE DATE THAT YOUR ORDER WAS PLACED, NOT 14 DAYS FROM THE DATE THAT IT WAS PICKED UP IN STORE.

WE OFFER STORE CREDIT ONLY FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credits expire 3 months from the date store credit is issued. We get new styles every week and hope we can assist you in finding something new if your purchase does not work out.

WHERE DO I SEND MY RETURN TO?

cindystorey

125 ARNOULD BLVD

LAFAYETTE Lithuania LT-50130 

 HOW WILL I RECEIVE MY STORE CREDIT? You will receive a email with E-Gift card within 3 business days of when we receive your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Store credit expires 3 months from the date your E-Gift card is sent.

WANTING TO RETURN IN STORE:

PLEASE VISIT US AT

On The Blvd:

125 Arnould Blvd

Kaunas Lithuania LT-50130 

MONDAY - SATURDAY HOURS 10AM-6PM

 ADDITIONAL RETURN DETAILS: 

• We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment.
• The amount of your Store Credit is only for the item(s) you purchased and does not include any shipping cost.
• Online Orders Merchandise must be returned within 14 days from the day you received package. 
• In Store Picks must be returned within 14 days from the date that you placed your order, not the date that you picked up the order in store.
• Merchandise must be unwashed and unworn, all tags must also be attached. 
• Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
• Final Few, Flash Sale and Sale Items are FINAL SALE!
• All HATS, JEWELRY, ACCESSORIES, PURSES are FINAL SALE!
• Swimsuits, Bodysuits and Intimates are FINAL SALE!
• ALL SATIN, SEQUIN & RHINESTONE ITEMS ARE A FINAL SALE!
• Please allow 3 business days for return processing from the time we received the items.
• Once your return is processed, we will email you an e-gift card with your store credit that you can use on our Website, In store + on our cindystorey App
• Preorders of backordered items may ship separately. 
• Any returns past the policy will not be accepted or store credited, please make sure that you are not after your 14 day period before sending your items out, we will not be responsible for shipping items back to you if so ( you would have to pay to get the items back or in store pick up in this case)
• IF YOU HAVE ANY QUESTIONS ON IF YOUR ORDER IS ELIGIBLE FOR STORE CREDIT/EXCHANGE PLEASE REACH OUT TO US VIA PHONE/EMAIL AT [email protected] OR VISIT OUR RETURNS PORTAL TO REQUEST INFO ABOUT THIS RETURN...BEFORE SHIPPING THIS ORDER BACK TO US.
• SHOES MUST BE UNWORN, SHOEBOX MUST TO BE SENT BACK ( PLEASE DO NOT WRITE IN OUR SHOE BOXES IF YOU NEED TO WRITE A NOTE TO US PLEASE DO SO ON A PAPER AND NOT IN THE SHOEBOX. IF A SHOEBOX HAS BEEN WRITTEN IN WHEN INSPECTING THIS RETURN IT WILL NOT BE ELIGIBLE FOR A RETURN + YOU WILL BE RESPONSIBLE FOR THE SHIPPING COST TO GET THIS ORDER BACK.

Shoe Return Policy

• Shoes must be UNWORN.
• Merchandise must be in original packaging with the original invoice included.
• Shoe returns must adhere to all of our requirements from our Return Policy above.
• If a promo code greater than 30% was used at checkout these shoes will be a final sale..including all last chance shoes that have been marked down. 
• SHOEBOX MUST TO BE SENT BACK ( PLEASE DO NOT WRITE IN OUR SHOE BOXES IF YOU NEED TO WRITE A NOTE TO US PLEASE DO SO ON A PAPER AND NOT IN THE SHOEBOX. IF A SHOEBOX HAS BEEN WRITTEN IN WHEN INSPECTING THIS RETURN IT WILL NOT BE ELIGIBLE FOR A RETURN + YOU WILL BE RESPONSIBLE FOR THE SHIPPING COST TO GET THIS ORDER BACK.

Online Exclusive Items:

• Online exclusive items have a flat rate $5 shipping cost.
• If you need to exchange/get a store credit for these items you will be responsible for the shipping cost to get these items back to us.
• Return Address for all online exclusive items [ 125 ARNOULD BLVD. LAFAYETTE, Lithuania LT-50130 ]
• Online Exclusive items can be returned in store for store credit.
• Returns/Exchanges must be done within 14 days of receiving your package..no exceptions.
• Please visit our Returns portal to request a return for your order.
• Online Exclusive orders may ship separately from other items, you will receive a tracking number for all items as long as you have your correct email on file.